Q. My model number is very close to the number on your site, but not exact, is this important? 
A. Sometimes yes and sometimes no. In some cases this is very important and the remotes are not interchangeable. In other instances it is totally irrelevant and either remote may be used. If you are unsure, please fill out our tech support form (enter 411 when asked for your order#) and have one of our qualified technicians assist you.
Q. Will a universal remote work for me? 
A. Universal remotes will work most features with the exception of input, full menu and smart features. If you wish to control these additional options, you will need to buy your TVs original remote or the manufacturer's recommended substitute.
Q. How long will it take you to ship my remote? 
A. We are the largest distributor of remote controls in the country. We have over 400,000 brand new remotes in stock. Most of our orders are shipped the Same Day you order it via the United States Postal Service Mail Innovations. Normal delivery time is usually 5-7 business days, however allow at least one week. Click here for more information on the shipping/tracking process.
Q. Do you ship to Canada? 
A. Yes, we ship to Canada every day.  However, delivery may take up to an additional business week for the package to arrive. Click here for more information on the shipping/tracking process.

Q. I only wanted to order 1 remote but somehow I have 2 or 3 in my checkout basket. How do I correct this?  
A. At any point during your checkout, you can go to the "view basket" button on the top of the page to change the quantity to the correct amount and then click on UPDATE.
Q. What if I receive the wrong remote or it does not work?
A. We have a money back, 30-day warranty. If for any reason you are not happy with your purchase, you may return it for 30 days for a refund. All returns must be made online. Returns can be made here.
Q. Where can I get the codes for my remote control? 
A. We do not have any codes. There is a website, WWW.REMOTECENTRAL.COM that has most of the codes you need. You can also try WWW.INSTRUCTIONSHEETS.COM or WWW.SERVICEMANUALS.NET
Q. How do I make a return / what is the return and warranty policy?
A. All information regarding returns and warranty can be found here.

Q. How will my package be shipped / how can I track my package?
A. We ship using a partnership between UPS and the U.S. Postal Service called Mail Innovations. The link to your tracking number is through the UPS website, but your local Postal Carrier will deliver the package to your mailbox/PO box.
You can track your package via a tracking link sent to your order email once it has shipped from our facility.
Click here for more information on either of these processes.

Q. I received my product and can't get it to work, what should I do? 
A. We have outlined best practices for getting your product to work here. If you are still having trouble after trying these steps, you can fill out this tech support form and have one of our qualified technicians assist you.
Q. Is your website secure? 
A. Yes, our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone.
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